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9-1-1
When Every Second Counts
When you want an emergency response from a public safety agency, dial 9-1-1. If it is not an emergency, look up the seven digit agency number in the telephone book. For non-emergencies in our area call (928) 774-1414. 

How does 9-1-1 work?
When you dial 9-1-1, the system directs your call to a public safety dispatch center operated by the local police, fire or sheriff's department and staffed by highly trained professionals. It is important that you stay on the line and tell the dispatcher what help is needed and where it is needed. Dispatchers are trained to ask you questions that are helpful in determining which agency should respond and how quickly. By answering these questions you are helping them provide the best possible response.

Are there charges for dialing 9-1-1?
There are no charges for dialing 9-1-1 to request assistance, but there may be charges for services provided, such as ambulance transportation. Those charges could result regardless of the number dialed. You can dial 9-1-1 from any pay phone without depositing a coin. There is no charge for 9-1-1 calls from a cellular phone.

Does calling 9-1-1 mean that you will get an immediate response?
All police, fire, and emergency medical services will respond to your need as quickly as possible. If these agencies are busy, a response will be provided in the order of urgency.


Help Us Help You

Before the 9-1-1 call:

  • Be prepared to tell the dispatcher what and where help is needed
  • Stay calm
  • Take a deep breath
  • Dial 9-1-1 right away, don't wait for somebody else to call

During the call:

  • Tell the dispatcher exactly what is wrong, for example: "...my house is on fire" or "...there was just a car accident." or "...my Dad is hurt; he fell off a ladder and can't move" or "...I'm home alone and someone is trying to break in"
  • Give the full address where help is needed, including apartment number, suite number, etc.
  • Tell the dispatcher where you are located, if you are not at the emergency site 
  • Give your name  
  • Let the operator control the conversation
  • Speak loud and clear, but do not scream
  • Do not hang up until the dispatcher tells you to do so. They may need to ask more questions to help the fire, police, or ambulance find you.

Remember! Dial 9-1-1 only when there is a life threatening injury or illness, or you witness a serious crime in progress.


Other Things to Know When You Call 9-1-1

Please do not call 9-1-1 and:

  • Ask for the Police Department's non-emergency number. That number is (928) 774-1414.
  • Ask for another police department's non-emergency number. If that police department is in another area code, dial that area code, then 555-1212.
  • Hang up before speaking to the 9-1-1 operator. If you do, they will call you back and a squad car may be sent to your home.
  • Report that the power is out at your home, unless it is an emergency. Call your utility service provider.
  • Ask for a weather report. Check the Internet instead. If your power is out, get a battery-powered radio and stay tuned to a local station.

 
 
Flagstaff City Hall, 211 West Aspen Ave, Flagstaff, AZ 86001, Phone: (928) 774-5281